Refund Policy
Last updated: June 2026
Our Commitment
We want every SparkleHub cleaning to be excellent. If something isn't right, we'll make it right — quickly and without hassle.
Cancellation Refunds
| When you cancel | Deposit refund |
|---|---|
| More than 24 hours before the service | 100% refund |
| Less than 24 hours before the service | No refund |
| SparkleHub cancels the booking | 100% refund |
Quality Guarantee
If you are not satisfied with the quality of cleaning, report it within 24 hours of service completion and we will arrange a complimentary re-clean of the affected areas at no extra cost.
How to Request a Refund
- Log in to your SparkleHub account and go to My Bookings.
- Select the relevant booking and click Cancel or contact support.
- Refunds are processed within 5–7 business days back to your original payment method.
Contact
Email us at hello@sparklehub.co.ke for any refund queries.